Entry formalities

As soon as you arrive, go to the entrance office to create your admission file. It is essential to identify yourself and trace your stay.

Lapeyronie hospital opening hours

  • The hostesses are present from 7 a.m. to 8:30 p.m., 7 days a week, in the entrance hall. You can call them on +334 67 33 80 12.
  • The entrance office is open:
    • Monday to Thursday from 7:30 a.m. to 6 p.m.
    • Friday from 7:30 a.m. to 5 p.m.

Arnaud de Villeneuve hospital opening hours

  • The hostesses are present from 6:30 a.m. to 9 p.m., 7 days a week, in the entrance hall. You can call them on +334 67 33 58 17.
  • The entrance office is open:
    • Monday to Thursday from 7:30 a.m. to 6 p.m.
    • Friday from 7:30 a.m. to 4:30 p.m.

Saint Eloi hospital opening hours

  • Reception is decentralized in the various departments of the establishment
  • The entrance office is open:
    • Monday to Thursday from 7:30 a.m. to 5:30 p.m.
    • Friday from 7:30 a.m. to 5 p.m.

Gui de Chauliac hospital opening hours

  • The hostesses are present from 6:30 a.m. to 8:30 p.m., 7 days a week, in the entrance hall. You can call them on +334 67 33 76 52.
  • The entrance office is open:
    • Monday to Thursday from 7:30 a.m. to 5:30 p.m.
    • Friday from 7:30 a.m. to 5 p.m.

La Colombière hospital opening hours

  • The hostesses are present from 8 a.m. to 6 p.m., Monday to Friday. You can call them on +334 67 33 96 11
  • The entrance office is open:
    • Monday to Thursday from 8 a.m. to 6 p.m, Monday to Friday.

Antonin Balmès center opening hours

  • The hostesses are present from 8 a.m. to 6 p.m., Monday to Friday. You can call them on +334 67 33 69 86
  • The entrance office:
    • is open Monday to Thursday from 8 a.m. to 6 p.m,
    • is closed on Saturdays, Sundays and holidays

Bellevue center opening hours

  • The hostesses are present from 8:30 a.m. to 5 p.m., Monday to Friday. You can call them on +334 67 33 69 86
  • The entrance office:
    • is open Monday to Thursday from 8:30 a.m. to 5:30 p.m,
    • is closed on Saturdays, Sundays and holidays

Papers to bring 

Be careful, some consultation units have their own decentralized reception: there is no need to go through the hospital's Invoicing Reception Service, these units themselves constitute your administrative file. Ask before you come to avoid going through the entrance office.

Regardless of where your administrative file is compiled, you will need the following documents:  

ID documents:

  • ID card 
  • Passport
  • Family book

Proof of address :

  • VITAL card, 
  • Mutual or Insurance Card...
  • Certificate of invalidity, 
  • State medical assistance coverage,
  • Part 2 of the occupational accident declaration, 
  • Component 3 of the care protocol 
  • Notification of special education allocation,
  • Free care booklet

IF YOU ARE A FOREIGN NATIONAL
Remember to bring your passport and proof of social security coverage: European form, private insurance, certificates of coverage or payment guarantee from these agencies…
In the absence of this proof, the costs must be paid in full.

For your safety, your medical file must be clearly identified

  • Last name = birth name = patronymic name 
  • Marital name = married woman's name or widow's name, or divorced woman's name with authorization in usual name
  • First name = 1st first name in the civil status register = official first name 
  • Your address must be up to date and correctly labelled

Find all this information by watching our film "At the hospital, care is not free"

The off-course patient

The patient is considered "off-course" if he/she: 

  • does not have the vital card certificate, valid on the date of treatment, with the notion of declared doctor
  • has not declared an attending doctor to his health insurance fund
  • is not referred by the declared attending doctor

If you come "off-course":

  • You are less well reimbursed by health insurance (40% instead of 70% by Health Insurance)
  • An authorized overrun is applied for a variable amount of 8 to 11 euros depending on the speciality of the consulting doctor, not covered by the Health Insurance and/or the complementary insurance

The foreign patient 

There are specific procedures for foreign patients (European or non-European) who wish to seek treatment in France: see the section Foreign Patients.

Pre-admission for hospitalization

If at the end of the consultation, a hospitalization is planned, you may be asked to prepare your administrative file in advance by means of a pre-admission which will be carried out at the Invoicing Reception Service (entry office).

Payment of hospital expenses

Use the Entrance Office to carry out the administrative procedures and pay the accommodation costs, supplements and private rooms (if they are at your expense) to the revenue management of the establishment. 
 
Since 2014, you can pay your bills online: see the section "Payment of hospital expenses".

If you don’t speak French

You can use a volunteer interpreter. Just ask the manager of the department in which you are going to be hospitalized.

Deaf people 

The Reception and Care Unit for the Deaf (UASS) is there to facilitate access to care for the deaf. Sign language interpretation in French, reception-consultation, orientation, accompaniment, information... you can contact them at the secretariat:
SMS : +336 85 88 36 69 - Tél : +334 67 33 77 69 - Fax : +334 67 33 75 08​​​​​​​

 

  

Pricing of the private room

In accordance with the regulations, the establishment provides you with individual rooms, subject to availability, subject to the payment of a daily supplement.

This increase is applied when the private room is made available in the hospital unit.

The entrance office will ask you if you wish to be admitted to a private room and will collect your written agreement. This room will only be allocated to you based on the availability of the treatment unit. In the absence of coverage by your health insurance (to be specified at the time of your admission), we invite you to pay the full amount or the balance when you leave the cash desk.

When you arrive in the service, you must contact the unit manager. You must give your written consent if this was not required upon admission to the entry office.

Before leaving the establishment, please present yourself to the establishment's cash desk to pay the possible supplement if the mutual insurance company does not support it.

Payment of hospital costs

For the possible means of payment, please consult the page Payment of hospital costs

  • In the public sector, you will be treated by the medical team of the service. As explained above, the cost of your stay is covered by the social security bodies, your mutual insurance company or by you depending on your situation. You will not have to pay medical fees to the practitioners of the service.
  • In the private sector, you will be treated by the doctor of your choice. Your accommodation costs will be covered under the same conditions as in the public sector. The medical fees charged by this practitioner, and fixed in agreement with him, must be paid directly to him.  These fees must be posted by the doctor. The reimbursement of these fees by your social protection organizations may only be partial in the event of an overrun of the fee. The doctor must inform you before your hospitalization that you will be treated as a self-employed person by obtaining your written consent.

Process 

1. First consultation 

The first consultation allows the doctor to evaluate the medical problem and schedule the hospitalization. At the end of this consultation, the doctor and the patient must fill in the foreign patient form together: 

It must be settled before the consultation: 

  • Either on a direct basis 
  • Either at the service of Scheduled Admissions of Foreign Patients

2. Quotation

Using the form, the University Hospital draws up an estimate, given in person to the patient or a member of his or her family, or sent by e-mail. 

3 . Payment of fees by the patient

Payment of funds into the Treasury, at the service of the Scheduled Admissions of Foreign Patients, or payment of the cost estimate. 

4 . Admission file

Upon receipt of the funds or care, an admission authorization is sent by email to the patient with his or her labels. 

5 .  Hospitalization

At the patient's discharge, a "paid" invoice is given or sent to the patient or the organization that issued the treatment. 

6 . Repayment of overpayments

If applicable, the patient is reimbursed for the overpayment.

Special case of European nationals

European patients must provide a photocopy of their European card or S2 form.
With these documents, the admissions offices of the University Hospital of Montpellier ask the patient's registration to the International Relations Department of the Caisse Primaire d'Assurance Maladie, for his care in France. 

Two quotes are sent to these patients: 

  •  An estimate of all costs if the health insurance fund refuses international relations 
  • An estimate of the co-payment (20% of the costs) if approved by the social security fund for international relations. 

(Then steps 4 to 6 of the usual procedure)

Papers to bring

  • Copy of identity document 
  • “Foreign patients” form completed by the doctor 
  • Foreign address + Tel + e-mail address or 
  • Contact person's address + Tel + email address 
  • Bank Identity Statement (IBAN) 
  • Photocopy of the European card or form E112 for European nationals.

Admissions Programmées de Patients Etrangers
Hôpital Lapeyronie
191 avenue du Doyen Gaston Giraud
34295 Montpellier cedex 5
international@chu-montpellier.fr
Tél / Fax : +334 67 33 93 16 - du lundi au vendredi, de 8h30 à 17h00