Complaints and notices

The patient or any person with an interest may express their grievances orally to all of the establishment's services or in writing to the General Management of the CHU.

When you leave, you will be able to express yourself on all aspects of your stay through a detailed questionnaire. Your participation is essential to improve the quality of reception and care, but also the quality of care on discharge. 

Please drop off your questionnaire in the mailboxes located in each department or in the lobby of your hospital.

Complaints

The patient or any person with an interest may express their grievances orally to all departments of the institution.
If the explanations are not appropriate, or if the service is unable to provide explanations: 

Request an interview

… with the health executive or the person in charge of the care unit.


Visit the secretariat of the Directorate of Patient Services, Public Health and Legal Affairs (DSP²AJ)

Lapeyronie Hospital, 1st floor

Send a letter

...to the Directorate of Patient Services, Public Health and Legal Affairs - 371 avenue du Doyen Giraud - 34295 Montpellier cedex 5


Any correspondence received will be answered by the Chair of the Committee on Users or Legal Affairs.

The Patient Services, Public Health and Legal Affairs Department receives all complaints and claims
addressed to the institution. They are directly addressed to him by the patient, by the services, or by
the other departments. Any written complaint shall be acknowledged to the complainant by an
acknowledgement of receipt informing him/her, on the one hand, that an investigation has been
opened and, on the other hand, that a proposal for a meeting with a mediator will be sent to him/her as soon as the investigation has been completed